Stamicarbon offers the following services to support your digital processes: Consultancy, Maintenance and Training.

Consultancy

We provide special knowledge about simulation.

• Troubleshooting: 
  When a problem occurs, it can affect the quality of your practice or training. Stamicarbon aims to ensure a perfect learning experience; therefore, a solution will be offered as soon as possible. 
  We carefully gather the required information about the issue to identify its origin and to find a more client-friendly solution. Stamicarbon's experienced professionals will be able to handle any problem and fix it efficiently.
   
• Further Support: 
  Further assistance, like guidance on how to build the scripts or how to drive the teaching sessions, is also available. If you need help to optimize the use of the software or want to receive tips on how to improve the learning experience, we are always there.

Maintenance

• Software support: 
  Stamicarbon, as a software developer and owner of its own software, is continuously improving the Protomation Suite, adding new features to keep it up to date with the newest DCS systems and exclusive features to improve the end user's experience.
  Moreover, newer software versions always support the latest OS version and make remote support easier. And last but not least, we continuously add security improvements.
   
• Application maintenance: 
  It’s common that after using the application for some time customers realize that additional equipment, graphic elements, control loops or extra functionality might be helpful.
  Application maintenance covers these changes or additional changes requested by the client. The maintenance contract can also include on-site training, remote desktop sessions, etc. Many different formulas can be applied to suit all your needs.

Training

Our goal is not only to deliver high-fidelity simulators but also to provide customers with a new and highly efficient training experience.

Using our vast knowledge of simulation and control of production processes, we can support our clients in training their operators using state-of-the-art techniques like e-learning and LMS systems.